PERSONALISED PROTOCOL FOR VIÑAS VIEJAS
Our housekeeping isn’t just about cleanliness; it’s about preparing a space that feels like home the moment you walk through the door. Crisp linens that invite restful sleep. Sunlight filtering through spotless windows. Soft towels folded with care. Every element speaks of dedication, discretion, and love for what we do.
Whether you’re celebrating a special occasion, reconnecting with loved ones, or simply seeking rest under Andalusian skies, we offer the perfect balance between comfort, privacy, and quiet excellence.
And if you wish to elevate your stay, our concierge team is ready to arrange everything — from a romantic dinner prepared by a private chef, to daily tidying service, to a peaceful morning yoga session in the garden pavilion.
Because at Viñas Viejas, your well-being is not a service — it’s a promise.
- Included with Every Stay: Before your arrival, the villa is thoroughly cleaned by professionally trained housekeepers. Pristine, hotel-quality linens and towels are provided.
- Weekly Housekeeping: Complimentary cleaning is included three times per week to ensure a comfortable and tidy environment.
- Daily Cleaning Option: Available upon request at 12 euros/hour.
- Only professional housekeepers who receive intensive training are hired to clean and prepare our villa to our standards.
- Windows are opened during cleaning to ensure proper ventilationwhile the team is cleaning the villa.
- All accessible rooms and surfaces, including high touch areas like taps, light switches as well as inside cupboards and appliances, are cleaned before your arrival.
- All linens & towels used in our villa are hotel standard and cleaned by professional cleaners to the maximum temperature.
- Floors are vacuumed and mopped before and after each stay.
- Performance is regularly reviewed to maintain high standards.
Housekeeping Attire
Staff wear professional uniforms and follow hygiene best practices.
External Standards
Cleaning procedures align with hospitality industry best practices.
Between Stays
Although we cannot guarantee gaps between bookings, we do our best to accommodate concerns upon request.
Check-In Experience
You will be greeted by a dedicated host who will walk you through the villa and answer any questions. Local assistance is available 24/7.
Do you conform to an external cleaning standard?
We commit to follow all guidelines from the World Health Organisation and local health authorities. Rest assured we continue to monitor them to ensure our standards meet, and most likely exceed the most rigorous.
Can I request daily cleaning?
WHAT PRODUCTS ARE PROVIDED IN THE BATHROOMS?
Each bathroom is carefully stocked with high-quality essentials including shampoo, bath gel, and hand soap. These thoughtful touches ensure you can unwind with a warm shower as soon as you arrive, without the need to pack bulky toiletries. We aim to provide the same comfort you would expect in a boutique hotel, with the added warmth of a private home.
Are linens and towels provided?
Is laundry service available?
The villa is equipped with a washing machine and an outdoor drying area for your convenience. If you prefer not to do your own laundry, we can arrange for a local laundry or dry-cleaning service at an additional cost. Just let us know, and we will handle the details for you.
How is the cleaning team selected?
We collaborate only with trusted professionals who have been carefully vetted and trained to meet our high standards. Our housekeeping team is known not only for their skills but also for their discretion, punctuality, and respectful attitude. They take pride in maintaining a welcoming, spotless environment that reflects the spirit of Viñas Viejas.
What is your cleaning process if an unwell guest checks out of a home?
Strict health and safety Covid-19 protocols are followed if we are made aware of an unwell guest. Housekeeping will disinfect the home which includes a deep clean of all surfaces and soft furnishings and they safely dispose of linens and towels. These protocols are also in place with each normal guest change over.
Is the villa cleaned before arrival?
Yes. Before each check-in, the entire villa undergoes a comprehensive cleaning process. Every room, from the bedrooms to the living areas and kitchen, is cleaned thoroughly, with special attention paid to high-touch surfaces such as switches, handles, and appliances. This ensures that your arrival is met with a perfectly prepared space.
How can I experience a stay maintaining social distancing?
We only offer the entire villa rental, providing you with the utmost privacy and space. We are happy to organise a range of additional services and premium experiences to enjoy from the comfort of your private rental, from grocery and wine delivery, private chefs and chauffeurs, at-home spa treatments, and much more.
Can I schedule cleaning at a specific time?