PERSONALISED PROTOCOL FOR VIÑAS VIEJAS
Every stay includes complimentary weekly housekeeping.
You can also request additional housekeeping and deep cleaning for an additional fee.
What are Viñas Viejas cleaning protocols?
Our enhanced cleaning protocols help ensure your safety and wellbeing:
- Only professional housekeepers who receive intensive training are hired to clean and prepare our villa to our standards.
- Windows are opened to allow ventilation while the team is cleaning the villa.
- All accessible rooms and surfaces, including high touch areas like taps, light switches as well as inside cupboards and appliances, are cleaned before your arrival.
- All linens & towels used in our villa are hotel standard and cleaned by professional cleaners to the maximum temperature.
- Before and after stay, hard floors are vacuumed and mopped.
- No team member is allowed to enter a home or villa if they are feeling unwell or showing signs of illness.
- Anyone entering must wash their hands with water and soap or hand sanitiser and respect social distancing rules at the time of your stay.
- Housekeeping performance is reviewed on an ongoing basis to ensure standards are being met.
What does the housekeeping team wear?
Do you conform to an external cleaning standard?
We commit to follow all guidelines from the World Health Organisation and local health authorities. Rest assured we continue to monitor them to ensure our standards meet, and most likely exceed the most rigorous.
Is the home or villa left empty in between bookings?
What should I expect at check-in?
When you arrive, your greeter will adhere to social distancing requirements. We are available 24/7 to answer any specific questions you might have about the meet and greet.
What happens if I feel unwell?
If you become ill or suspect you have Covid-19 whilst staying in our villa, our service team is available 24/7 for additional support. Upon first notification, we will contact the local health authority or the on-site management team on your behalf for instructions and work with them to deliver medicine, provisions or assistance as needed.
What is your cleaning process if an unwell guest checks out of a home?
Strict health and safety Covid-19 protocols are followed if we are made aware of an unwell guest. Housekeeping will disinfect the home which includes a deep clean of all surfaces and soft furnishings and they safely dispose of linens and towels. These protocols are also in place with each normal guest change over.
Will I have access to antibacterial products for my personal use during my stay?
Cleaning products that include disinfectant spray, washing machine tablets, washing up liquid, cleaning cloths and more, are provided for all guests to use during their stay. If you have any concerns, please ask us for more information about what products will be available for your personal use.
How can I experience a stay maintaining social distancing?
We only offer the entire villa rental, providing you with the utmost privacy and space. We are happy to organise a range of additional services and premium experiences to enjoy from the comfort of your private rental, from grocery and wine delivery, private chefs and chauffeurs, at-home spa treatments, and much more.
Personalised to perfection